Frequently Asked Questions
Everything you need to know about shopping with RichSupply
What are your shipping rates and delivery times?
We offer standard shipping on all orders, which typically takes 3-5 business days. Expedited shipping options are available at checkout for an additional fee.
What is your return policy?
RichSupply offers a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.
Do you offer international shipping?
Currently, RichSupply ships to customers within the United States and Canada. We are working on expanding our logistics to support more international destinations soon.
How do I contact customer support?
Our support team is available via email at support@richsupply.com or through our live chat feature from 9:00 AM to 6:00 PM EST, Monday through Friday.